Our Approach to Law
Our Approach to Law
Lucinda Shaw & Co Solicitors are committed to exceptional client care.
We do our utmost to ensure the highest level of service to all our clients. These core values describe our philosophy - what clients can expect when they choose to work with us.
Communication & Logistics
Lucinda will always keep you informed of the progress of your affairs on an ongoing basis. Where information is not immediately available we will send you interim updates. Lucinda will respond quickly to all your letters and telephone calls. We will inform you of any developments which will significantly affect your transaction with us. You should always have access to advice.
Confidentiality
Lucinda Shaw & Co will observe the utmost confidentiality regarding your affairs.
Transparency
Lucinda Shaw & Co will give you clear information in writing about our own and other charges in accordance with legislation. We will inform you of any developments which will significantly affect your transaction and the costs of any such transaction with us as we are unable to foresee what the future will bring.
Responsiveness & Efficiency
The moment you agree instructions with Lucinda Shaw & Co – we will progress your affairs efficiently and promptly. For instance, every letter received by us shall be replied to on the same day it’s received, unless there is good business reason not to do so. All telephone calls received by the Practice will be returned as soon as possible on the day they’re received unless there is a business reason not to do so.
Informative
Lucinda Shaw & Co will keep you informed of the progress of your affairs on an ongoing basis and will provide you with the options that are available. Where information is not immediately available we will send you an interim reply. We will respond quickly to all your letters and telephone calls. We will inform you of any developments which will significantly affect your transaction with us.
Courtesy
Lucinda Shaw & Co will maintain a professional and courteous attitude to all clients and treat them with the utmost respect at all times.